Involuntary Refunds
If Copa Airlines is responsible for an interruption to your trip due to circumstances attributable to the airline, such as aircraft mechanical issues, maintenance, or equipment logistics problems, you may request a full or partial refund of your airline ticket, as applicable.
Applies only to partially used or unused tickets.
1
PERSON WHO PAID FOR THE TICKET
If you wish to request a refund, please note that it will be issued to the person who paid for the airline ticket upon presentation of proof of purchase (an invoice or credit card).
2
REQUEST A REFUND
To request a refund, contact the place where you purchased your ticket or complete the
Refund Request Form.
3
REFUND PROCESSING TIME
The time it takes to process a refund depends on the payment method used to purchase the airline ticket.
For additional information, visit the Refund Request section.