What is Copa Airlines' refund policy in the event of the aircraft having mechanical problems or other inconveniences caused by the airline?

Involuntary Refunds

In cases in which Copa Airlines is responsible for the disruption of a trip due to attributable causes, for example, mechanical failure of the aircraft, maintenance, logistic problems with equipment, among, you may request a full or partial refund of the ticket, as applicable.

  • Only applies to partially used or unused tickets.
  • In case you wish to request a refund, it is important that you know that the refund will be granted to the person who paid for the air ticket, after they present a proof of purchase (invoice or credit card).
  • In order to request a refund, you must request it where you purchased the ticket or complete the Refund Request Form
  • The processing time for a refund depends on the means of payment used when purchasing the air ticket.

For additional information visit Refund Resquest section. 

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