ⓘ Tickets may or may not be refundable, depending on the fare rules. Charges may apply when a ticket is refunded.
How can I request a ticket refund?
If your travel plans have changed and you would like to request a refund for your ticket, please submit your request using our online Refund Request form.
- The refund will be processed to the original form of payment.
- Once processed, it may take up to 8 weeks to appear on your bank statement, depending on your bank's billing cycle.
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Nonrefundable tickets retain their value for future use while they remain valid (one year from the original date of purchase).
- Applicable change fees will apply when booking a new trip.
- Ticket credit is not transferable and may only be used by the original passenger.
- Tickets for itineraries affected by cancellations or flight delays of more than 4 hours are refundable. Exceptions may apply in some countries.
- If you are eligible for a refund, complete the Request a Refund form or visit one of our sales offices.
Who can request a refund?
A refund may be granted to the ticket holder or the person who paid for the ticket upon presentation of satisfactory proof of purchase (an invoice or credit card). Customers may also be eligible to request a refund under the regulations of their country.
A refund may be denied:
- After the ticket's validity has expired.
- If a passenger requests a refund in a country other than their country of residence and does not provide documentation showing permission to reside there indefinitely.
How long will it take to complete the refund?
The refund will appear on one of the next two credit card statements after it is processed. This depends on your credit card company's billing cycle.
The refund will be granted to the customer immediately.
The ticket will be refunded by check within 10 business days.
What information is required to complete the refund request via bank transfer?
When a bank transfer is required to complete a ticket refund, the following documents are needed:
- A copy of the national identity card and/or passport of the applicant and every passenger on the reservation.
- Bank certification (all countries).
- A copy of a voided check or savings account certification (United States only).
- Third-party payments: a letter from the passenger or passengers authorizing payment to the agency or another person. See the document below.
- A completed bank transfer payment requirements form. See the document below.