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Are Advanced seat assignment refundable?

ⓘ Paid additional services may or may not be refundable. Find more information in this section.
 
Preselected seats

Can I request a refund for a preselected seat?

The preselected seat fee is nonrefundable, nontransferable, and valid only for the flight segment for which it was purchased. However, you may request a refund in the following situations:
 
  • We reassign your seat for operational or safety reasons and cannot provide you with a comparable or better seat.
  • We change your flight and cannot provide you with a comparable or better seat.
  • We cancel your flight and rebook you on another flight, causing you to miss a connection and lose your seat assignment.
  • You are denied boarding due to an oversold flight, and we cannot provide you with a comparable or better seat on the next flight.
  • Irregular operations for which Copa Airlines is responsible.
  • You receive an upgrade to Business Class, whether complimentary or paid.
  • If you change your advance seat assignment from one category to another, you will not receive a refund if the newly assigned seat is of lower value or free of charge.
 

Any voluntary change requested by the customer (including a change of date, flight, or route) or any circumstance beyond Copa Airlines’ control (including weather or strikes) affecting any part of the itinerary will result in the loss of the advance seat assignment for the modified flight segment, without the option to request a refund.

An advance seat assignment may be purchased again, subject to availability, for the updated portion of the itinerary.

 

For additional information about preselected seats:

View the Seat Selection Terms and Conditions →
 

To request a refund for an additional service that was not provided due to circumstances for which the airline is responsible, use the following form:

Claims and Complaints →
Upgrades

Can I request a refund for my upgrade?

Instant Upgrades, airport upgrades, and FlyUp upgrades are nonrefundable, except in situations for which Copa Airlines is responsible (including cancellations due to maintenance or an aircraft change).
 

For additional information about upgrade refunds:

View the Upgrade Terms and Conditions →
 

To request a refund for an additional service that was not provided due to circumstances for which the airline is responsible, use the following form:

Claims and Complaints →
Prepaid baggage

Can I request a refund for prepaid baggage?

Prepaid baggage is nonrefundable. For changes made on the day of the flight, the service may be transferred to another flight segment for the same passenger within the same reservation. However, if the passenger is affected by circumstances for which Copa Airlines is responsible (including cancellations due to maintenance or an aircraft change), they may request a refund for the service.
 

For additional information about prepaid baggage:

View the Prepaid Baggage Terms and Conditions →
 

To request a refund for an additional service that was not provided due to circumstances for which the airline is responsible, use the following form:

Claims and Complaints →

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