Are Advanced seat assignment refundable?

Additional paid services may or may not be refundable, find more information in this section.

 

 

Are Advanced seat assignment refundable?

The advanced seat asignment payment is non-refundable, non-transferable and valid only on the purchased flight segment. However, you can request a refund under the following scenarios:

  • We reassign your seat for operational or safety reasons and cannot provide you with a comparable or better seat assignment.
  • We change your flight and cannot provide you with a comparable or better seat assignment.
  • We cancel and reschedule your flight, causing you to misconnect and lose your seat assignment.
  • You are denied boarding on an overbooked flight and we are unable to provide a comparable or better seat assignment on the next flight.
  • For cases of Irregular Operations under the responsibility of Copa Airlines.
  • If you receive an upgrade to Business Class (complimentary or paid).
  • If you change your advanced seat assignment from one category to another, you will not receive a refund if the new seat assignment is less valuable or free.

Any voluntary change requested by the customer (change of date, flight, route, among others) or causes not attributable to Copa Airlines (weather, strikes, among others) to any part of the itinerary will result in the loss of the advanced seat assignment for the modified flight segment without the possibility of requesting a refund.

The advanced seat assignment may be purchased again, if available, for the updated portion of the itinerary.

For additional information on seat preselection refunds visit the Terms and Conditions of Advance seat assignment. 

To return additional services not honored due to the airline's responsibility, go to the Claims and Complaints form.



Can I request a refund for my upgrade?

Instant Upgrades, airport upgrades and Flyup upgrades are non-refundable, except in situations attributable to Copa (cancellations due to maintenance, change of aircraft, among others).

For additional information on upgrade refunds, visit the Upgrade Terms and Conditions.

To return additional services not honored due to the airline's responsibility, go to the Claims and Complaints form.

 

 

Can I request a prepaid baggage refund?

Prepaid baggage is not refundable, the service can be transferred to other routes of the passenger in the same reservation for changes made on the same day of the flight. However, if the passenger has been affected by causes attributable to Copa (cancellations due to maintenance, change of aircraft, among others), they may request reimbursement for the service.

For additional information on baggage prepayment, visit the Baggage Prepayment Terms and Conditions.

To return additional services not honored due to the airline's responsibility, go to the Claims and Complaints form.

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