What happens if the country of the billing address of the credit card with which I make my purchase is different from the copa.com country portal on which I'm making my purchase?

If the country where your credit card is billed is not the same as the country where you make your purchase at copa.com, the final price may be recalculated using the rate and currency in effect in the country corresponding to the credit card's billing address.

The amount charged to your credit card will be the final price recalculated based on the rate and currency in effect at the time of purchase.



What should I do if my credit card is not accepted during the purchase process at copa.com?

If your credit card is not accepted by the system at the time of making your purchase through copa.com, it may be for any of the following reasons:

  • Typing error:enter your credit card number without spaces, points or commas and don't forget to enter the expiry date. We remind you that the address must not contain special characters. 
  • Technical problems:if it is not a typing error, it could be a technical problem with the purchase authorization process. Please wait a few minutes and try again. 
  • Lack of funds or restrictions on your card:Copa Airlines has not been notified of a possible lack of funds or that your card has certain restrictions, but these could be some reasons for restrictions on your credit card purchase. Our recommendation in these cases is to contact your bank.

If the problem persists, contact our Call Center so that one of our agents can assist you in completing your purchase.  

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