We help you make the changes you want to your ConnectMiles account.
- How do I unblock my ConnectMiles?
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How do I change the email address registered in my ConnectMiles account?
How do I unblock my ConnectMiles?
If your ConnectMiles account has been locked after five failed attempts, you will receive a pop-up alert indicating that your account has been locked.
Additionally, you will receive an email with a link that will allow you to create a new password.
How do I change the email address registered in my ConnectMiles account?
To change the email registered in your ConnectMiles account, you must complete the following steps:
- Access your account on Copa.com.
- Select the option "My Profile" located in the menu on the left.
- Next, click on the "Edit" option.
- Edit your email in the "Access Information" section.
- Select the Save button.
How do I change my ConnectMiles password?
To change your ConnectMiles password, you must complete the following steps:
- At Copa.com, select the "Sign In" option
- Enter your ConnectMiles number.
- Select "Change Password."
- You will receive a link in your email where you can create a new password.
Important:
- Use strong passwords.
- Must have at least 8 characters, including at least one uppercase letter, one lowercase letter, one number, and one special character (e.g. !@#$%^&*-,_.)
- Remember not to create passwords with information that other people may have access to.
- The security data of your password or Pin of your ConnectMiles account should not be shared.
How does the ConnectMiles PIN work now?
Currently, the ConnectMiles PIN has been replaced with a temporary password that will be generated while you are speaking with our ConnectMiles call center agent. This temporary password will be sent to the email associated with your account.