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Copa Airlines offers you the opportunity to upgrade to our Business Class cabin for the best onboard experience.
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For more information.
Frequently asked questions
How can I get an upgrade to Business Class?
Copa Airlines offers Business Class service on most of its flights, where you can enjoy a pleasant journey and a unique travel experience.
To obtain your ticket and travel in Business Class, here are the options Copa Airlines offers:
- Reserving and purchasing your ticket on copa.com or at any of our Sales Offices or through our Call Centers.
- Through complimentary upgrades for PreferMembers and their companions.
- Purchasing a ticket in Economy Class and using your miles to obtain an upgrade.
- Purchasing a Business Class upgrade through one of the Request an Upgrade program channels.
- Purchasing a Business Class ticket using your ConnectMiles miles.
Are all Copa Airlines flights eligible for a Business Class upgrade?
All flights operated by Copa Airlines that offer Business Class service are eligible for an upgrade, subject to availability.
You will receive an email with information about the flight or flight segment for which you can request an upgrade. For example, if you fly from Bogotá to Miami with a stop in Panama, only one segment may be available for this program, or both may be available. It all depends on availability on each segment.
Is there an additional charge to participate in the Business Class upgrade program?
There is no cost to participate in the program and request an upgrade. You will only have to pay the amount you offered if you receive the upgrade. You must also pay any applicable taxes on the upgrade.
How can I confirm that I received a Business Class upgrade?
You will receive an email confirming that you have received the Business Class upgrade.
If I received a Business Class upgrade through the upgrade program, do the fare rules of my original ticket still apply?
The rules of your original ticket continue to apply after the upgrade. The rules concerning length of stay, changes, cancellations, penalties and refunds also continue to apply after you receive the upgrade.
If I purchased a Business Class upgrade and it was confirmed, what documents must I present when checking in at the airport?
If you obtained a Business Class seat, when checking in at the airport you only need to present your valid travel documents, such as a valid passport and airline ticket, along with the email confirming your upgrade purchase.
*The images are only illustrative. Not all amenities will be available on all aircraft models of our fleet. The aircraft model for the chosen route may change according to operational needs.