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  1. Help Center
  2. Frequently Asked Questions
  3. Flexibility for your travel plans

Flexibility for your travel plans

  • Can I change the date, route or itinerary of my ticket online?
  • Where can I check the cancellation fee of my ticket?
  • Do all of your airfares apply for change or cancellation fees?
  • How can I request a ticket refund?
  • Who can request a refund?
  • Where should I request the refund?
  • How long will it take to complete the refund?
  • How can I use my travel certificate?
  • How long are travel certificates valid?
  • Are you doing humanitarian flights?
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