Submit a request – Help Center

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Your email address

Subject

Contact Reason

Type of error(optional)

Do you have access to your ConnectMiles account?

Please specify your request

Do not continue this form

To find out how to change your ConnectMiles account email address go to: https://bit.ly/change_to_my_connectmiles_account

1. Which email address is currently registered to your ConnectMiles account?

2. What are the last flights accrued in ConnectMiles?

In case you have more than two flights, please mention at least three flights that miles are credited to your account. Please send us the flight details such as: Date, origin and destination. Please verify your flight details against your passport so that you provide us with the correct information.

3. In case you have not earned miles through flights, please let us know if you have earned miles through other products, such as: ConnectMiles co-branded credit cards, hotels, mileage purchases or others.

4. Have you redeemed miles for award tickets using this account?

Is it a flight activity?

Type of miles to credit

I have filled out the mileage claim form

https://members.copaair.com/es/request-miles

Non air partner

Please specify your request

ConnectMiles status

ConnectMiles member ID (optional)

Please enter your 9-digit ConnectMiles account number

Name

Last name

Date of birth

Number of flights

If you need to request more than four flights, please provide details in additional comments.

Airline 1

Flight date 1

Origin 1

Please specify the city of origin

Please specify the city of origin including IATA code (Example: Managüa MGA)

Destination 1

Please specify the destination city

Please specify the destination city including the IATA code (Example: Panama City, PTY)

Flight number 1

Ticket number

Airline 2

Flight date 2

Origin 2

Please specify the city of origin

Please specify the city of origin including IATA code (Example: Managüa MGA)

Destination 2

Please specify the destination city

Please specify the destination city including the IATA code (Example: Panama City, PTY)

Flight number 2

Ticket number (2)

Airline 3

Flight date 3

Origin 3

Please specify the city of origin

Please specify the city of origin including IATA code (Example: Managüa MGA)

Destination 3

Please specify the destination city

Please specify the destination city including the IATA code (Example: Panama City, PTY)

Flight number 3

Ticket number (3)

Airline 4

Flight date 4

Origin 4

Please specify the city of origin

Please specify the city of origin including IATA code (Example: Managüa MGA)

Destination 4

Please specify the destination city

Please specify the destination city including the IATA code (Example: Panama City, PTY)

Flight number 4

Ticket number (4)

I have attached a photo or copy of my passport or personal ID

I have attached evidence of boarding pass(es) and ticket(s).

It is required to attach a color copy of your passport and identity card to complete the process. Remember to include in the form, the email address you wish to register in your account.

Additional comments. Please do not include credit or debit card information in this message.

Please share with us your comments and details of your experience or request.

I authorize the use of this information to process this application.

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