Submit a request – Help Center

Elija su solicitud a continuación

Your email address

Reason of your request

To complete the process, we ask that you contact our call center within 48 hours after submitting the form and provide your case number, so that one of our agents can assist you.

Please specify your request

Subject

Name

Last name

ConnectMiles status

ConnectMiles member ID (optional)

Please enter your 9-digit ConnectMiles account number

Flight date

Reservation code

Ticket number

Check the box if it is a miles ticket(optional)

Has your ticket already been used?

Expiration date of diplomatic accreditation document

Correction reason

Country code

Phone number

Reason of your request of exemption

Deposit date

Number of passengers

Country

I have attached my marriage certificate (optional)

Applies to requests for correction of surname from maiden to married or vice versa.

I have attached the transaction support

I have attached the photo/copy of the passports of the passengers within the reservation.

I have attached my identity document

If you do not attach your ID or passport, we will not be able to process your request

I have attached the diplomatic document

Document expiration date to be used

Please attach the necessary documents to request your exception.

To request a waiver of the change fee due to illness or death, you must attach the following documents: Illness: Medical certificate indicating the passenger’s inability to travel, signed and stamped by the treating physician. Death: Official document certifying the death of the person, in accordance with the regulations and laws of the country where the death occurred. Important: Digital signatures or stamps are not accepted; all documents must include a physical signature and stamp.

I authorize the use of this information to process this application

Additional comments. Please do not include credit or debit card information in this message.

Please share with us your comments and details of your experience or request.

Attachments(optional)

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