If you have a disability due to a severe allergy, Copa Airlines will ensure that a buffer zone is set up to minimize the risk of exposure. However, we cannot guarantee an allergen-free environment during the flight.
A buffer zone is the area around your seat where the source of allergens is not in the same row, either in the front or back row. It does not include rows across the aisle.
You should request this assistance at least 48 hours before your flight departure through our Sales Offices or the Assitance request for disability due to a severe allergy form.
Note: This assistance is provided on flights to/from Canada in compliance with Canada's Accessible Transportation for Persons with Disabilities Regulations.