What is the status of my refund or travel certificate ?

Due to the high volume of applications we are handling, processing times for refunds and travel certificates can take up to 8 weeks. Also, depending on the banking cycle, refunds may take longer to be reflected on cardholder statements.


As soon as the travel certificates are ready, you will receive an email with the issued document.


To follow up on a previous refund request, complete the refund status request form.

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