You may be entitled to a refund.

  • If your ticket is elegible, you will get a refund to the original form of payment. Nonrefundable taxes and government fees will not be refunded.
  • To request a refund you must fill the Refund Request form clicking here.

Important: Due to high volumes of requests, due to COVID-19 crisis, this process can take up to 8 weeks.

 

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