How are courtesy upgrades given in the ConnectMiles program?

Complimentary upgrades are given starting 144 hours prior to the flight, and they may also be given on the day of the flight at the airport, subject to availability. Passengers will receive complimentary upgrades based on the fare family purchased and the PreferMember status, for more information visit our Fare Families page.

 

These timeframes do not apply to dedicated routes operated by our Boeing 737 MAX 9 aircraft. Passengers traveling on these routes will be notified that they have received an upgrade starting at 24-48 hours prior to the flight, depending on the fare purchased, the PreferMember status and subject to availability.

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