How do I contact customer service?

Reservations and Refunds

• Confirm itinerary and assign seats for future tips, log in to My Trips or contact the Call Center.
• Quote for a new ticket, enter copa.com in Book your trip, select the origin, destination, and desired dates.
• Change an existing ticket, contact the Call Center.
• Request a refund of airline tickets. Go to our link to check previous refund requests.
• Duplicate or incorrect charges for airfare and other services related to your trip.
• Additional paid services (business class upgrades, seats, extra checked baggage) are non-refundable. Enter the following link to see the policies of additional services. To return additional services not honored due to the airline's responsibility, enter the claim and complaint form.

Other requests

• Request senior citizen discount
• Senior citizen discount refund of ticket already issued (PAN)
• Request tax exemption for diplomats
• Request the travel receipt of your ticket
• Request name correction
• Request fee exemption for change due to illness or death
• Deposits/Bank transfers

If you want to share a compliment.

Complaints or claims resolution

• ConnectMiles requests
• Claim missing miles
• Baggage claims
  • Delayed baggage delivery status, please contact the Call Center
  • Submit a claim about your delayed baggage
  • Baggage damages
  • Missing items
  • Forgotten items on board the aircraft
• Comments or complaints. Our Customer Service team will provide you with an answer within 15 days.