How do I contact customer service?

Our customer service team (social networks and by phone) are receiving the double of the volume of requests and calls. This makes the minimum waiting time for attention in our Reservation Center of 30 minutes.

We are aware that this is not the service you expect and we are used to, so we are taking the necessary actions to provide you with a better and faster service.

We apologize for any inconvenience and thank you for your understanding.


We offer you resolution through different formats according to your needs, get the information you are looking for:



Reservations and Refunds



Other requests



Complaints or claims resolution



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