How do I contact customer service?

Reservations and Refunds

• Confirm itinerary, assign seats
• Quote for a new ticket, enter copa.com in Book your trip and select the origin, destination and desired dates.
• Change an existing ticket, contact the Call Center.
• Request a refund
• To follow up on a previous refund request, complete the refund status request form.

Other requests

• Request senior citizen discount
• Request tax exemption for diplomats
• Request the travel receipt of your ticket
• Request name correction

Complaints or claims resolution

• Claim missing miles
• Baggage claims
  • Delayed baggage delivery status, please contact the Call Center.
  • Submit a claim about your delayed baggage
  • Baggage damages
  • Missing items
  • Forgotten items on board the aircraft
• Share questions, comments or concerns, our Customer Service team will provide you with an answer within 25 days.