Who can I contact if my luggage is delayed?

At Copa Airlines we know that it is important that your baggage arrives on time. If your baggage is delayed, we will do our best to process your claim and expedite a resolution.

Upon arrival at your destination, notify Copa Airlines' baggage service that you have not received your baggage; it is important to do so before leaving the airport. At that time, you will be given a claim number and an information sheet that explains the baggage claim process.

Be sure to reference the claim number given to you in all correspondence and conversations regarding your case.

If you have already filed a claim please contact our Reservation Center to receive information about the delivery status. If you have not filed a claim, fill out the Delayed Baggage form.

 

 

I am a PreferMember passenger and my luggage is delayed, who do I contact?

At Copa Airlines we know how important it is for our PreferMembers that their bags arrive on time. If your bags are delayed, we will do our best to process your claim and expedite its resolution.

If you cannot find your baggage upon arrival at your destination, notify Copa Airlines baggage service that you have not received your baggage, before leaving the airport. At that time, you will be given a claim number.

If you have already filed a claim please contact our Reservation Center to receive information about the delivery status. If you have not filed a claim, fill out the Delayed Baggage form.

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