Are Instant Upgrades refundable?

Instant Upgrades are subject to the same terms and conditions as upgrade offers, and are non-refundable, except in situations attributable to Copa (cancellations due to maintenance, change of aircraft, etc.).

We understand that everyone's plans have been change by the COVID-19 outbreak, we recognize the exceptionality of the situation and if you cancel your trip to plan it at a future date, you will be able to use the upgrade on your new itinerary. If your ticket applies for a refund to the original form of payment, the Instant Upgrade will also be refunded.

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