Where do I report damages to my bags?

Please report any damaged item or baggage immediately to the airport's Baggage Services Office upon the flight's arrival. Our Baggage Service Department representatives will inspect the item in question. You may also submit a claim under the following conditions upon your arrival:

  • Domestic flights: Within 4 hours
  • International flights: Up to 7 consecutive days from the date of arrival



What is Copa Airlines not responsible for in case of disappearance or loss of items?

Copa Airlines is not responsible for the disappearance or loss of the following items: money, jewelry, silverware, negotiable documents securities, personal and business documents, alcohol, books and manuscripts, professional samples, art objects, irreplaceable items such as family souvenirs and antiques, photographs, work equipment, skins, inherited goods, items from a collection, artifacts, precious stones and metals, film equipment of video and audio, computer software and hardware, electronic components, keys, files, publications, architectural plans, paintings and art, audio equipment or any proprietary items of similar value.

If you want to file a baggage claim for missing items from your baggage, complete the Missing items claim form.

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