You may be entitled to a refund.
- If your ticket is elegible, you will get a refund to the original form of payment. Nonrefundable taxes and government fees will not be refunded.
- To request a refund you must fill the Refund Request form clicking here.
- To follow up on a previous refund request, complete the refund status request form.
Important: Due to high volumes of requests, due to COVID-19 crisis, this process can take up to 8 weeks