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Current travel advisory

Venezuela

Temporary Suspension of Flights to/from Venezuela

According to an official communication sent by the National Institute of Civil Aeronautics of Venezuela (INAC), the Government of the Bolivarian Republic of Venezuela decided to temporarily suspend all commercial flights between Panama and Venezuela.

We want to assure you that we are committed to your safety and well-being and will do everything possible to provide assistance during this situation. Therefore, we offer the following alternatives:

  • Change your itinerary: Change the flight date and/or origin or destination of your ticket within the same region without additional charge* by contacting our Call Center, Sales Offices or directly with your travel agency.
    * Fare differences, taxes, or airport fees associated with the new travel date and/or the new origin or destination may apply.
  •  Request a refund: If you wish to request a refund for your ticket to the original form of payment, you can manage your request through our website: https://www.copaair.com/en-gs/customer-service/changes-and-refunds/
  • Retain the value of your ticket for a future travel date: Retain the value of your ticket as a credit for a future travel date, valid for one year from the date of issuance. Once you decide when you want to travel, you can reschedule your trip through our Call Centers, Sales Offices or directly with your travel agency.

 

Porto Alegre

Weather disruptions

Due to the weather situation in the Porto Alegre (POA) region, the administration of Porto Alegre Airport (POA), Fraport Brasil, has decided to suspend operations indefinitely.

  • If your ticket was purchased until May 15, 2024,
  • If your trip was scheduled between May 02, 2024, and Dicember 17, 2024, you will be able to make changes to your itinerary.
  • You may start your new trip within the validity period of your ticket.

Please contact our Call Center or visit our Sales Office if you require further information.

 

 

 

Past travel advisory

Argentina

General strike in Argentina

Due to the disruptions caused by the general strike in Argentina, we are providing flexibility to our affected passengers.

  • If your ticket was purchased until May 6, 2024,
  • If your trip was scheduled for May 8, 2024 to May 10, 2024, you will be able to make changes to your itinerary.
  • You have until May 16, 2024, to start your new trip.

Please contact our Call Center or visit our Sales Office if you require further information.

 

Colombia

Transport strike in Colombia

Due to the disruptions caused by the transport strike in Colombia, we are providing flexibility to our affected passengers.

  • If your ticket was purchased until September 3, 2024,
  • If your trip was scheduled for September 4, 2024 to September 6, 2024, you will be able to make changes to your itinerary.
  • You have until September 13, 2024, to start your new trip.

Please contact our Call Center or visit our Sales Office if you require further information.

 

Ecuador

Increase in VAT

As of April 1st, 2024, Ecuador's Value Added Tax (VAT) increased from 12% to 15% for both airfare tickets and additional and/or complementary services.

 

 

Ecuador

New visa requirement for nationals of the People's Republic of China, Hong Kong, Macau, and Taiwan traveling to Ecuador

As of July 1, 2024, the government of Ecuador announced a new visa requirement for nationals of the People's Republic of China, Hong Kong, Macau, and Taiwan who wish to travel to Ecuador.

  • If your ticket was purchased by July 1, 2024
  • If your trip was scheduled between July 1, 2024, and July 31, 2024, you can make changes to your itinerary
  • You have until August 31, 2024, to start your new trip.

Please contact our Call Center or visit our Sales Office if you require further information.

 

IAD - JFK

Transfer of parcels in checked luggage

For passengers carrying merchandise intended for distribution and traveling to John F. Kennedy Airport (JFK) and Washington-Dulles International Airport (IAD), we recommend using Copa Cargo service. It's important to note that local authorities prohibit the transportation of such merchandise as checked or carry-on baggage at these airports

 

 

Mexico

Temporary visa for nationals of Peru traveling to Mexico

Starting May 6, 2024, the Ministry of Foreign Affairs of Mexico has implemented a temporary visa for nationals of Peru traveling to Mexico.

No visa required:

  • Passengers with visas from Canada, the United States, Schengen States*, Northern Ireland, Japan, and the United Kingdom of Great Britain are exempt from visa requirements for Mexico.
  • Permanent residents in the aforementioned countries, including Chile and Colombia.

Due to this, we are providing flexibility to our affected passengers. If your trip was scheduled between May 6, 2024 to May 15, 2024, please contact our Call Center or visit our Sales Office for more information.

*Germany, Austria, Belgium, Croatia, Denmark, Slovakia, Slovenia, Spain, Estonia, Finland, France, Greece, Hungary, Iceland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Norway, Netherlands, Poland, Portugal, Czech Republic, Sweden, Switzerland

 

Mexico - Quintana Roo

Entrance Fee Payment

A reform to the Tourism Law of the State of Quintana Roo has been published, implementing the payment of the Right of Use of Public Domain Assets of the State of Quintana Roo.

This reform to the Tourism Law applies to all passengers visiting our destinations of Cancún and Tulum* as tourists.

As of today, the tax is 217.00 Mexican pesos and the payment can be made before the trip, upon entry, during the stay, or before leaving the State of Quintana Roo.

The payment can be made:

* Effective from June 26, 2024

 

 

Panama

Sworn Declaration of Traveler to enter Panama

On April 25, 2024, Resolution No. 079 of the National Customs Authority was published in the Official Gazette, which adopts the design and content of the form called "Sworn Declaration of Traveler."

This Electronic Sworn Declaration will have the same value as the physical Customs form required upon arrival in Panama. The physical format may continue to be used until the entire process of digitization of this form is completed.

To access the Sworn Declaration of Traveler, please visit the following link: https://declaraciondeviajero.ana.gob.pa/

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